一、我国消费者受尊重权的保护状况(一)黯淡的消费场景——代前言喜欢听相声的人大概还记得,姜昆曾说过一段反映“文革”时期商业服务的相声,那时侯,到商店买东西要“忍辱负重”、苟且偷“买”。可是,改革开放已经二十好几年了,那种欺负消费者的现象却远远没有根除。在大型商场、酒店等消费场所,顾客受冷遇、被愚弄的事件时有发生。在铁路、民航、交通、银行、旅游等服务领域,亦难保顾客的人格尊严不受侵害。在此,我们略举几例,从中可见我国消费者生活在一个什么样的消费环境中。 I. The Protection of Consumers' Rights to Respect in China (I) Dim consumer scene - People who like to read comic dialogue on behalf of the foreword probably remember that Jiang Kun talked about a comic dialogue that reflected the commercial service during the “Cultural Revolution” Hou, to the store to buy things to “bite the bullet”, Gou steal “buy ”. However, it has been more than two decades since the reform and opening up took place. The phenomenon of bullying consumers is far from being eradicated. In large shopping malls, hotels and other consumer sites, customers receive cold, fooled events have occurred. In the railway, civil aviation, transportation, banking, tourism and other service areas, it is difficult to protect the personal dignity of the customers are not infringed. Here, we give a few examples, from which we can see our consumers living in what kind of consumer environment.