设计高绩效工作系统高绩效工作(high-performanc work)是指用以系统地追求前所未有的高水平的组织总体绩效和人员绩效的工作方法。绩效反映的是个人在组织目标实现过程中的贡献程度。高绩效工作一般具有的特征包括:灵活性、创新性、知识和技能共享、与组织方向一致、以顾客为中心,以及迅速适应快速变化的业务需要和市场需求。团队常常成为高绩效 Designing High-Performance Work Systems High-performanc work is the working method used to systematically pursue a high level of overall organizational performance and staff performance. Performance reflects the individual’s contribution to the achievement of the organization’s goals. Common features of high performance work include: flexibility, innovation, knowledge and skill sharing, organizational alignment, customer focus, and rapid adaptation to rapidly changing business needs and market needs. Teams often become high-performing