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作为一名收费员,她扎根基层22年如一日,把所有情感奉献给辖区电力客户;作为一名班长,她大胆创新、锐意进取,创新推出了“左手鼠标操作法”“班组真情服务公约”“分类服务工作法”、窗口“六满意”服务(简称“1346”工作法),成为窗口服务带头人。她,就是在国网电力公司被同行称颂的郭立梅。以心换心真情暖客户在郭立梅眼中,“优质服务不是一句口号,而是需要有一颗承受委屈的强大内心和一种认真倾听、耐心解释的本领,也只有注入真情才能做到
As a toll-taker, she takes root for 22 years as one day and devotes all emotions to electric power customers in the area. As a squad leader, she boldly makes innovations and is determined to make progress and launches the ”Left-Handed Mouse Operation Method“ Service convention ”“ classification service work ”window “ Six Satisfaction ”service (referred to as “ 1346 ”work method), a window service leader. She is Guo Limei, who was praised by his peers at State Grid Power Company. In the eyes of Guo Limei, "The quality service is not a slogan, but a strong heart to withstand grievances and a skill to listen carefully and patiently, and only when it is injected into the truth