目的:采用Servqual模型测评我国外科护理的基本服务质量,研究其在我国外科护理方面服务质量测评中实现广泛应用的可能性和局限性。方法:运用以Servqual模型为基础的护理质量测评量表对600名住院患者进行调查。结果:Servqual模型基础上设计的量表具有较好的效度和信度。结论:Servqual模型在我国外科护理质量测评中具有较好的适用性,同时也存在一定的局限,在实际测评中应特别注意五维度重要性的正确排序。 OBJECTIVE: To evaluate the basic quality of service of surgical nursing in our country by means of Servqual model and study the possibility and limitations of its application in the quality of service evaluation of surgical nursing in our country. Methods: 600 inpatients were investigated using a quality-of-care questionnaire based on the Servqual model. Results: The scale designed on the basis of Servqual model has good validity and reliability. Conclusion: The Servqual model has good applicability in the evaluation of surgical nursing quality in our country. At the same time, it also has some limitations. In the actual evaluation, we should pay special attention to the correct ranking of five-dimension importance.