作者原文: 北京市百货大楼实行“消费者赔偿办法” 消除消费者对产品质量的忧虑,商家亦有不可推卸的责任。北京市百货大楼本着这个原则,在京城率先实行了“消费者赔偿办法”。 最近,一位外地顾客得到了百货大楼的退赔费2000余元。他因去年底从百货大楼购走一台空调机,回去后发现产品质量有问题,年初虽已退款退货,但经过多方鉴定,大楼发现在买退过程中,给消费者造成了误工、路费等方面的损失。经与消费者协商,大楼向这位外地顾客退赔了误工、旅费、运费。 Author’s original: Beijing Department Store Building “Consumer Compensation Measures” to eliminate consumer concerns about product quality, businesses also have unshirkable responsibility. Beijing Department Store in line with this principle, took the lead in the implementation of the “consumer compensation.” Recently, a foreign customer received a reimbursement from a department store of more than 2,000 yuan. He bought an air conditioner from the department store late last year. After he went back he found that there was a problem with the quality of the product. Although it was refunded at the beginning of the year, after many appraisals, the building found that during the course of buying and selling, it caused a loss of working time and expenses Other losses. After consultation with consumers, the building returned to the foreign customers lost workers, travel expenses, freight.