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在日常消费中,常常有商品质量或服务质量等问题困扰消费者。如何解决纠纷,获得本该属于自己的利益,掌握一定的方法至关重要。第一步,首先确认自己是无过错方。就是商品不是人为损坏、使用不当或外力原因导致的,而是商品本身的质量出了问题。如果享受了服务,确认是对方服务态度、方式和内容出现了问题,消费者也可因此来投诉对方。第二步,注意保留证物证人。如果你购买了某种商品,信誉卡和购物小票以及所买商品本身都是重要证据,要注意保管;如果是商家服务出现偏差,要记住为你提供服务人员的姓名、编号等,以作投诉之用。必要时记下旁观者的联系方法,以便关键时为你作证。
In daily consumption, there are often problems such as product quality or service quality that plague consumers. How to solve disputes, access to what should belong to their own interests, to master a certain method is crucial. The first step is to first confirm that you are a no fault party. Is the product is not man-made damage, improper use or external causes, but the quality of the product itself has a problem. If you enjoy the service, confirm that the other side is a service attitude, there is a problem with the content and content, consumers can complain to each other. The second step, pay attention to retain evidence witnesses. If you buy a product, credit card and shopping receipts, as well as the purchase of goods itself is an important proof of evidence, pay attention to custody; if it is merchant service deviations, remember to provide you with the service personnel’s name, number and so on Used for complaints. Write down onlookers’ contact information when necessary to testify for you when critical.