服务质量是企业的生命,更是抓牢市场的保障,而服务永无止境。中国铁通作为新兴的电信运营商,随着市场竞争的日益激烈,已经越来越深刻地认识到市场竞争就是服务的竞争。在又一个“3·15消费者权益日”来临之际,本刊刊登铁通部分省市分公司做好服务工作的一些心得体会,希望读者从中有所收获。 Quality of service is the life of an enterprise, it is to grasp the guarantee of the market, and the service is endless. As a new telecom operator, with the increasingly fierce market competition, China Railcom has realized more and more profoundly that market competition is service competition. At the advent of another “3.15 Consumer Rights Day,” this magazine publishes some experiences of doing well in service work in some provincial and municipal branches of China Railcom and hopes that readers will gain something.