有朋友的丰田车被召回了,去4S店之前还骂骂咧咧,回来时却已释然,非但夸赞丰田的服务如何到位,还不忘为之辩解:“其实是小问题,半小时就搞好了,美国人惜命才搞得这么夸张,还开听证会。”我只好笑笑,“老兄,你被人家危机公关了。”提及“危机公关”这个词现在越来越流行,前 Toyota car with friends was recalled, 4S shop before going to Mamalielielie, come back but relieved, not only to praise Toyota’s service in place, but also did not forget to justify: “In fact, a small problem, half an hour to do a good job , Americans just made life so exaggerated, but also to hear the hearing. ”I just laugh, “ Man, you are being a public relations crisis. ”Mention “ crisis PR ”is now more and more popular ,before