[系列专题NO．4]“您的满意,是我们最大的心愿”,这是杭州第三人民医院外科的服务宗旨。在医疗市场竞争日趋激烈的今天,“以患者为中心”的服务理念已经成为医院、医院科室共同遵循的服务准则。2006年,卫生部继续深入开展“以患者为中心,以提高医疗服务质 [Series topics NO. 4] “Your satisfaction is our greatest wish”. This is the service principle of the Third People’s Hospital of Hangzhou. In today’s increasingly fierce competition in the medical market, the “patient-centered” service concept has become a common service guideline for hospitals and hospital departments. In 2006, the Ministry of Health continued to carry out the “patient-centered approach to improve the quality of medical services.”