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任何一个组织或团体里,都有人际摩擦的存在,无论这个团体是多么大、或有多么小;也无论这个组织有多么优秀,人员素质又有多高,相处得多么融洽:就像是在恋人、亲兄弟之间,虽然都有着高度一致的追求和愿望,但也难免有争执一样;自从人们相互集合在一起的那一刻起,摩擦就始终在伴随着这个集体。只不过它有时表现得极为明显,有时又非常隐蔽;有的时候范围很小,只在两个人之间发生,而有的时候层面较大,出现在很多人员之间。
There is a human friction in any one organization or group, no matter how big or small the group is or how good the organization is and how good its staff is Although lovers and brothers have a high degree of consistent pursuit and aspirations, it is inevitable that there must be a dispute; the friction has always been with this collective since the moment when people were brought together. However, it sometimes appears extremely obvious, sometimes very subtle; sometimes a very small range, only occurred between two people, and sometimes larger, appear in many people.