前不久.我们踏上了成都——北京7/8次列车,切身感受到优质服务的魅力以及这支成京线上闻名遐迩的老红旗列车所焕发出来的新的朝气。 在成都车站上车时,见乘务员们着装整洁,整齐地站在每节车厢门边,笑态可掬,扶老携幼,一下子让人感到亲切。随着列车的启动,乘务员们忙上忙下,又是送水,又是整理旅客的行包、毛巾和衣帽钩,做到“三线划一”。时旅客备加关心照顾,让旅客切实找到了“上帝”的感觉,旅客的满意是客运服务唯一的宗旨在这里得到了体现。我们随意地翻阅了几个车厢当天的旅客意见簿,各种表扬与对 Not long ago, we embarked on the Chengdu - Beijing train 7/8, personally feel the charm of high quality service and the new vigor of the old Red Flag train on this line into Beijing. Bus station in Chengdu, see the flight attendants dressed neat, neatly standing on each side of the car door, smiling, supporting the elderly, all of a sudden make people feel warm. With the start of the train, flight attendants are busy, but also to send water, but also finishing the traveler’s luggage, towels and coat hook, so “three lines.” At the same time, passengers are more concerned about taking care of them, so that passengers can actually find the feeling of “God.” The satisfaction of passengers is the only objective of passenger service here. We casually read several passenger car passenger book of the day, all kinds of praise and right