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近日,营销委烟台营业部收到一位金卡旅客的感谢信,字里行间中无不表达了他对天鸿售票处工作人员的肯定及赞扬之情。信中写道:“我非常感谢杜男、孙少捷两位员工,她们热情、细致、周到的服务使我们会员像回到家里一样温暖,希望贵公司给予表扬,以后我会继续选择山航!”时间回到2014年3月29日上午10点左右,金卡会员曲树辉来到天鸿售票处办理积分兑换免票业务,获知旅客需求后,工作人员孙少捷立即查询航班,却发现该航班已全部销售完,当获悉这一消息后,曲先生表示有急事出差,得知旅
Recently, Yantai sales department marketing department received a thank-you letter from Gold Traveler, among all the lines in the room to express his affirmation and praise for staff at Tianhong booking office. The letter reads: “I am very grateful to Du, Sun Shaojie two employees, their warm, meticulous and thoughtful service so that our members are as warm as returning home, I hope your company will be commended, I will continue to choose Shandong Airlines! ”Time back to the morning of March 29, 2014 10 o’clock, gold member Qu Shuhui came to Tianhong ticket office for points redemption free business, informed of passenger demand, the staff Sun Shaojie immediately check the flight, but found the flight Has been sold out, when informed of the news, Qu expressed an urgent business trip, that travel