“一个企业要是无法感知客户,最终会像温水里的青蛙一样,不知不觉中被煮熟。”在一个名为“信息化高级论坛”的会议上,软件界领军人物、某软件公司的老总李先生正在做题为“感知客户”的演讲。大部分与会者都是企业负责人,为了活跃气氛,李总建议听众随时发问。只见一位听众提问 “If an enterprise can not perceive its customers, it will eventually be cooked like a frog in warm water.” In a conference called Information Advanced Forum, leaders in the software industry and CEOs of certain software companies Mr. Lee is doing his speech entitled “Customer Perception.” Most of the participants are business leaders, in order to lively atmosphere, Lee advises listeners feel free to ask questions. I saw an audience question