知识是抽象的、非物质的,它凝聚在产品当中或存在于人们的头脑当中。正是由于知识的特殊性,知识管理要求更多地强调方法论的变革。因此,在实际管理过程中,运用恰当的方法进行管理使其发挥更大的作用尤为重要。 本文的目的是:运用质量管理原则,解析知识密集型企业知识管理的过程,建立知识密集型企业的知识管理系统。 Knowledge is abstract, immaterial, it is condensed in the product or exist in people's minds. It is because of the special nature of knowledge that knowledge management requires more emphasis on methodological change. Therefore, in the actual management process, the use of appropriate management methods to make it play a greater role is particularly important. The purpose of this paper is: to use the principle of quality management, to resolve knowledge-intensive knowledge management process and to establish knowledge-based knowledge management system for knowledge-intensive enterprises.