图书不仅是物质精神文明成果的重要标志,也是情报交流和知识幅射的重要载体。它的数量、质量及品种能否满足社会的需求,是与其本身的存在价值成正比。从目前图书经费来看,很难使现有图书馆形成包罗万象的知识库。尤其是县级以下图书馆更是如此。随着全民文化素质的普遍提高,人们对图书的需求量与日俱增。“拒借率”指数居高不下,也就成为难免。这种需求与提供的剪刀差直接影响到社会的方方面面。拒借率是图书行业自测服务质量的一种量化指标。如何有效地降低“拒借率”,目前已成为图书馆研究的一项重要课题。从统计学的观点不难看出,“拒借率”作为因变量因素,它受制于众多自变量因素的制约,其中主要有如下四大因 Books are not only an important symbol of the material and spiritual achievements, but also an important carrier of information exchange and knowledge radiating. Its quantity, quality and variety can meet the needs of society, is proportional to its own existence value. From the current funding point of view, it is difficult to make existing libraries form an all-encompassing knowledge base. This is especially true for libraries below the county level. With the universal quality of universal culture, people’s demand for books is increasing. “Refund rate” index high, it has become inevitable. The difference between this demand and the scissors provided directly affects all aspects of society. Refused borrowing rate is a quantitative indicator of self-testing service quality in the book industry. How to effectively reduce the “rejection rate” has now become an important issue for library research. From the statistical point of view, it is easy to see that the “rejection rate” as a dependent variable, which is subject to many independent variables, of which there are four main reasons