市场由客户组成 ,客户是企业最大的财富来源。从留住老客户以争取新客户 ,从储备客户到培养客户 ,人们越来越强烈地意识到 ,客户资源将是 2 1世纪企业竞争至关重要的战略性资源。打造一条完整的“客户链”,及早占领客户争夺战的制高点 ,就应该“从娃娃抓起”。我国有近 4亿少年 The market is made up of customers and the customer is the largest source of wealth for the business. From retaining old clients to new ones and from stocking customers to cultivating clients, it is becoming more and more acutely realized that customer resources will be a strategic resource that is vital to business competition in the 21st century. To create a complete “customer chain”, occupy the commanding height of customer battle early, it should be “start from the baby.” There are nearly 400 million young people in our country