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导游是与游客接触最密切的职业之一,对于游客来说,导游是一座旅游城市的形象大使,是旅游活动的灵魂。游客通过导游的服务来了解这所城市的一切。优秀的服务能为游客带来愉悦的精神享受,反之,劣质的旅游服务为旅游者带来的却是烦躁。如何提高导游接待服务质量是一个很受业界关注的问题。本文拟从导游服务礼仪质量的相关因素出发,对提高导游服务礼仪质量进行深入的探讨。
Tour guide is one of the most contact with the tourists occupation, for tourists, the tour guide is a tourist city ambassador, is the soul of tourism activities. Tour guides through the tour to understand the city’s everything. Excellent service can bring joy to tourists enjoy the spirit, on the contrary, poor tourist service for tourists is irritable. How to improve the quality of tour guide reception service is a subject of great concern to the industry. This article intends to guide the service quality of etiquette from the relevant factors, to improve the quality of tour guide services etiquette in-depth discussion.