(接上期)2.商品质量。这一点是消费者特别关心,也是产生投诉特别多的地方。以次充好,推诿扯皮的事情屡见不鲜。购物前说得天花乱坠,事后承诺一概不兑现。一说到退换货,就想方设法刁难顾客。这又涉及到了一个诚信问题。企业要发展,必须要负责任,无论是什么原因,首先要考虑让顾客满意。不仅要在进货上严把质量关,还要具备与供货 (Continued) 2. Product quality. This is where consumers are particularly concerned and where there are so many complaints. Shoddy, shirk Wrap things are not uncommon. Speaking before shopping hype, promises will not be honored afterwards. When it comes to return, try to find ways to make things difficult for customers. This in turn involves a question of integrity. Enterprises to develop, we must be responsible, no matter what the reasons, we must first consider customer satisfaction. Not only in the purchase of strict quality control, but also have and supply