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国家电网公司客户服务中心北方分中心(以下简称北方分中心)于2012年11月成立,隶属于国家电网公司客户服务中心,主要负责受理北京、天津、山西、辽宁、安徽、江西、吉林、宁夏、青海、湖南、河南、福建、新疆等13个网省公司的咨询、报修、投诉、举报、建议、意见、表扬、订阅服务和用户催办等业务。今年7月起,北方分中心进入迎峰度夏阶段,话务量大幅上涨,员工工作强度和负荷增加,工作时间加长,工作压力随之
The Northern Branch of the State Grid Corporation Customer Service Center (hereinafter referred to as the Northern Branch) was established in November 2012 and is affiliated to the State Grid Corporation Customer Service Center. It is mainly responsible for handling Beijing, Tianjin, Shanxi, Liaoning, Anhui, Jiangxi, Jilin and Ningxia. , Qinghai, Hunan, Henan, Fujian, Xinjiang and other 13 provincial companies consulting, repair, complaints, reports, suggestions, opinions, praise, subscription services and user reminders to do business. Since July of this year, the Northern Branch has entered the summer peak season, the traffic volume has risen sharply, the work intensity and load of the employees have increased, the working hours have increased, and the work pressure has followed.