随着我国医疗制度的不断改革深入及社会主义法制的不断完善,公民的健康意识、自我保护意识、法制观念日益增强,患者就医过程中,对护理质量的期望值越来越高,使得护患矛盾日趋突出、加剧,护患纠纷的发生呈逐步上升趋势。我科采取多种护理措施预防纠纷,但仍有存在,现就我科近两年 With the continuous reform of the medical system in our country and the continuous improvement of the socialist legal system, citizens’ health awareness, awareness of self-protection and the concept of the legal system are increasingly enhanced. During the medical treatment of patients, the expectations for the quality of nursing care are getting higher and higher, It has become more and more prominent and intensified. The occurrence of nurse-patient disputes has been gradually increasing. Our department to take a variety of care measures to prevent disputes, but there is still there, now my department nearly two years