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门诊是医院服务窗口,是患者就医的第一场所,门诊服务质量的好坏至关重要[1]。随着社会的发展,人们的法律意识、健康意识以及患者的自我保护意识不断增强,医院门诊工作面临的医患者矛盾呈逐年上升之势,医患矛盾是医患关系恶化的结果[2]。认真分析当前医疗纠纷产生的原因,对完善医疗服务管理,规范医疗从业行为,减少医患纠纷的发生具有十分重要的意义[3]。门诊医患矛盾是由多方面的原因形成的。1门诊医患矛盾产生的原因
Outpatient service window is the hospital, is the first place for patients to seek medical treatment, the quality of out-patient service is essential [1]. With the development of society, people’s consciousness of law, awareness of health and self-protection of patients are constantly increasing. The contradiction between doctors and patients in outpatient clinic is on the rise year by year. The contradiction between doctors and patients is the result of the deterioration of doctor-patient relationship [2] . It is of great significance to conscientiously analyze the causes of current medical disputes and to improve the management of medical services, standardize the practice of medical practices and reduce the occurrence of disputes between doctors and patients [3]. Outpatient and patient conflicts are caused by many reasons. 1 Out-patient doctor-patient conflict causes