一所好的医院,必须经常了解病人的要求和反映。医院服务对象的反馈信息是医疗环节中多种因素的综合以及对医院管理质量的客观反映。这些反馈信息可为医院制定管理措施提供参考依据,这对于医院的文明建设,树立救死扶伤的职业道德,实现优质服务,具有重要意义。为此,我们对遵义市某综合性医院住院病人进行了一次现场评议反馈 A good hospital must always understand the patient’s requirements and responses. The feedback information of the hospital’s clients is a combination of various factors in the medical procedure and an objective reflection of the hospital management quality. The feedback information can provide reference for hospitals to formulate management measures. This is of great significance for the hospital’s civilized construction, establishment of professional ethics for life-saving, and quality service. To this end, we conducted an on-the-spot review of an inpatient in a general hospital in Zunyi City.