现代酒店的前厅部是整个酒店的重要组成部分,是整个酒店服务的核心,是一个酒店的门面的象征,在客人的满意程度,酒店的行业竞争中起着重要的作用。但是,现代的酒店管理中前厅部也存在很多的问题,只有采取有效的措施去解决这些问题,才能在酒店企业竞争中处于有利的地位,才能使客人满意,使企业越做越大。 The lobby of the modern hotel is an important part of the hotel and is the core of the entire hotel service. It is a symbol of the facade of a hotel and plays an important role in customer satisfaction and hotel industry competition. However, there are many problems in the lobby of the modern hotel management. Only by taking effective measures to solve these problems can the company enjoy a favorable position in the competition among hotel companies to make the customers satisfied and the enterprises bigger and bigger.