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问:李某2014年3月15日在一家商场购买了一张床垫,销售订单中注明,如有电梯,免费送货;如电梯无法进入,需走楼梯,客户支付100元搬运费。商场送货时,工人因无法将床垫塞进电梯,收取了李某100元搬运费,走楼梯将床垫抬到李某所在的20楼。后李某通过电梯监控发现,工人只将床垫抬到2楼,就又将床垫抬进电梯上到19楼出电梯。李某找到商场要求退还100元,并要求另行赔偿500元。请问,商场工人的行为是否属于欺诈?李某的要求合法吗?答:李某购买床垫后,商场工人送货的行为属于为李某提供服务。商场作为经营者,在为消费者提供服务时,如存在欺诈,则应按照《消费者权益保护法》的规定对
Q: Lee bought a mattress in a mall on March 15, 2014. The sales order states that if there is an elevator, it will be delivered free of charge. If the elevator can not enter, you need to take the stairs and pay the handling fee of 100 yuan. When the mall delivery, the workers can not be inserted into the elevator because of the mattress, Lee took Lee handling fee of 100 yuan, take the stairs to lift the mattress where the 20th floor Lee. Lee after the elevator monitoring found that workers will only lift the mattress to the 2nd floor, they lift the mattress again to the 19th floor of the elevator. Lee find the mall to return 100 yuan, and require separate compensation 500 yuan. Excuse me, the behavior of shopping malls belong to the fraud? Lee’s request is valid? A: After Lee bought the mattress, the delivery of shopping malls workers belong to the service for Lee. Shopping malls as operators, in providing services to consumers, if there is fraud, should be in accordance with the “Consumer Protection Law” Provisions