重型汽车的售后服务是开拓汽车市场、扩人市场占有率、延长汽车使用寿命与维持汽车正常运行的重要手段。本文围绕重型车售后服务的管理艺术,结合几年来的工作实际谈谈自己的一些认识和看法。一、掌握市场动态,以信息促质量重型汽车工业属于深度综合型加工工业,整车的零部件达二万件之多, After-sales service of heavy vehicles is an important means to open up the automobile market, expand market share, extend the service life of automobiles and maintain the normal operation of automobiles. This article focuses on the management art of heavy truck after-sales service, and talks about some of my own opinions and opinions based on the actual work over the past few years. First, grasp the market dynamics, to promote the quality of information Heavy-duty automotive industry is a comprehensive processing industry, the vehicle parts up to 20,000 as much,