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本文从网上参考咨询服务的内涵、特点、具体形式等方面说明了当今图书馆参考馆员面对的挑战。参考馆员应加强信息技术教育、提高信息素质。并且,文中提出了加强信息素质教育、完善队伍建设的几种途径。
This paper illustrates the challenges faced by the reference librarians in today’s libraries from the connotation, characteristics, specific forms and other aspects of online reference services. Reference librarians should strengthen information technology education and improve the quality of information. And, the article put forward several ways to strengthen the information literacy education and improve the team building.