首先,从服务的差异化着眼,加快实施服务转型。注重服务细节,深度准确地捕捉和满足客户需求,拓宽服务的内涵和外延;强调差异化服务,以针对性的服务最大限度地满足高端客户的需求;通过网点柜台、自助设备等平台以及金融产品的易用性和稳定性,实现对中低端客户的标准化服务。其次,以“金融 First of all, from the perspective of service differentiation, speed up the implementation of service transformation. Focus on service details, capture and meet customer needs in depth and accurately, and broaden the connotation and extension of services; emphasize differentiated services and meet the needs of high-end customers with targeted services to the maximum extent; through platforms such as outlets and self-service equipment as well as financial products Ease of use and stability, to achieve the standardization of low-end customer service. Second, to ”finance