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一、承诺制是精神文明建设的具体化。精神文明建设是一项综合性很强的社会系统工程,涉及到社会的方方面面,同时又是具体的,实实在在的。过去精神文明建设只重视了大的、全面的,忽视了具体,运行起来难以操作。在服务行业特别是垄断性服务行业,由于缺少具体的操作规范和行为准则,服务与被服务的关系产生了错位,服务态度、服务质量问题成了人民群众意见最大
First, promised system is the embodiment of spiritual civilization. The construction of spiritual civilization is a very comprehensive social system project that involves all aspects of society and at the same time is concrete and real. In the past, the building of spiritual civilization only emphasized large, comprehensive, neglected specificities and was difficult to operate. In the service industry, especially in the monopolistic service industry, due to the lack of specific code of conduct and code of conduct, the relationship between service and service is dislocated. The attitude of service and quality of service have become the opinions of the masses