最近,笔者在走访市场时听到了商家这样的议论:在产品供不应求时就象人们无法分清是蛋先孵化鸡还是鸡先生蛋一样,也分不清是服务促进了销售,还是销售带来了服务。但大家有一个共识,那就是没有服务就没有销量。服务是市场的信誉卡,没有信誉何来用户,没有用户何来销量。2010年以来,一汽解放无锡柴油机厂(以下简称锡柴) Recently, I visited the market to hear the business such a argument: the product is in short supply, as people can not tell whether the egg hatch chicken or chicken egg, also can not tell whether the service to promote sales, or sales brought service . But everyone has a consensus that there is no sales without services. Service is the credit card market, where there is no credibility of the user, there is no user how to sell. Since 2010, FAW Wuxi Diesel Engine Factory (hereinafter referred to Xichai)