并非所有的顾客都能带来利润,有20％的顾客正在让你的利润成为负数!一定要设法减少这些伤害你的顾客。这决不是耸人听闻,是一些专业市场研究机构通过调查而发现的真实情况。调查结果显示真正给企业带来明显利润的只有20％的顾客,而还有一个20％不但不能带来利润反而会使企业亏损,而且这个损失需要另外60％的顾客去弥补。很多企业管理者都不了解这一点,导致一些企业收入很高,但利润很少甚至亏损。 Not all customers can make a profit, 20% of customers are making your profit negative! Be sure to try to reduce these hurt your customers. This is by no means a sensational one, the real situation that some professional market research institutes discovered through the investigation. The survey shows that only 20% of customers who really make significant profits for the business and another 20% who not only does not make profits but the business losses will need to be covered by another 60% of the customers. Many business managers do not understand this, leading to some high-income business, but little or no profit loss.