旅游业属于服务性的行业,对于旅游从业人员而言礼仪素养与服务质量是至关重要的。如今人们的生活水平提高了,在闲暇的时间里多数都会选择到一些名胜景点去旅游。但是随着旅游人数的增多,旅游从业人员的投诉也在呈增多的趋势。旅游业的发展对于旅游从业人员来说也是一件有利的事情。因此,只有提高自身的礼仪修养和服务的水平,才能在飞速发展的旅游行业取得成功。 Tourism is a service industry, which is crucial for travel practitioners in terms of etiquette and quality of service. Today, people’s living standards improve, most of the leisure time will choose to travel to some of the attractions. However, with the increase in the number of tourists, complaints from tourism practitioners are also on the rise. The development of tourism is also a positive thing for tourism practitioners. Therefore, only by improving their level of etiquette training and service can they succeed in the fast-growing tourism industry.