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目的:分析急诊护理当中主要风险原因,并探讨相应的预防措施,避免急诊护理风险产生。方法:对绍兴市人民医院急诊科2011~2015年的护理工作进行总结,从护患沟通、接诊问题、记录缺陷等方面分析护理风险,通过问卷调查的方式,对130名护士中进行调查,详细分析急诊风险其产生的原因,提出相应的预防管理措施,以减少人为因素对护理质量的影响,将护理风险因素降低到最小。结果:护理人员因素、对象因素、管理因素是引起急诊风险的主要原因,通过提高护士综合素质、健全急诊管理制度等措施,可以有效降低急诊护理发生的的概率。结论:通过分析急诊护理风险主要原因与应对策略可以在提高护理人员护理能力基础上,提高护理人员应对各种急诊风险的能力和安全系数。
OBJECTIVE: To analyze the main causes of risk in emergency care and to explore the corresponding preventive measures to avoid the risk of emergency care. Methods: The nursing work of emergency department of Shaoxing People ’s Hospital from 2011 to 2015 was summarized. Nursing risk was analyzed from the aspects of nurse - patient communication, admissions and record defects. Through questionnaire survey, 130 nurses were investigated, Analyze the causes of emergent risks in detail, and put forward the corresponding preventive management measures to reduce the impact of human factors on the quality of care and minimize the risk factors of nursing. Results: Nursing staff factors, object factors and management factors are the main causes of emergency risks. By improving the overall quality of nurses and improving the emergency management system, the probability of emergency care can be effectively reduced. Conclusion: By analyzing the main causes and coping strategies of emergency nursing risks, we can improve nurses ’abilities and safety factors to deal with various emergency risks on the basis of improving nurses’ nursing abilities.