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目的:探讨分层级质量控制在内科ICU护理工作中的应用效果,为内科ICU护理管理工作提供科学依据。方法:根据分层级管理原则,将内科ICU45名护士按不同层级进行培训和护理质量控制管理,并定期考核,比较实施分层级管理前后护理人员理论知识、操作技能、整体护理质量和患者满意度。结果:实施分层级管理后,护理人员的理论知识和专业操作考核成绩均显著高于实施前(P<0.05);整体护理质量显著高于实施前(P<0.05);患者满意度也显著高于实施前(P<0.05)。结论:ICU实施分层级质量控制可充分发挥护理人员的能力,调动护理人员的工作积极性,使护理服务更优化,提高整体护理质量和患者满意度。
Objective: To explore the effect of hierarchical quality control in the nursing of internal medicine ICU and provide a scientific basis for the nursing management of internal medicine ICU. Methods: According to the principle of hierarchical management, 45 nurses from medical ICU were trained and controlled by different levels of quality control, and regular assessment was conducted to compare the theoretical knowledge, operational skills, overall nursing quality and patient satisfaction of nurses before and after stratified management degree. Results: After implementing the management at different levels, the nursing staff’s theoretical knowledge and professional operation examination scores were significantly higher than those before the implementation (P <0.05); the overall quality of care was significantly higher than before (P <0.05); patient satisfaction was also significant Higher than before implementation (P <0.05). Conclusion: The implementation of the quality control at different levels of the ICU can fully exert the nursing staff ’s ability, mobilize the nurses’ enthusiasm for work, optimize the nursing service, and improve the overall nursing quality and patient satisfaction.