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党的十八大报告指出:“要注重人文关怀和心理疏导,培育自尊自信、理性平和、积极向上的社会心态”。把心理疏导、人文关怀写进报告,说明党中央对人民群众身体和心理健康的重视程度越来越高,同时也是对大力推进员工援助帮扶、关怀关爱工作的高度肯定。对企业来说,就是要充分了解并满足员工心理和精神需求,抓好关怀关爱员工的民心工程。南航上海基地的员工关怀管理做出了自己的特色,做到了常态化制度化,在让员工得到实惠的同时,又对企业产生回报,提升绩效,推动企业健康快速发展。
The report of the 18th CPC National Congress pointed out: “We must pay attention to humane care and psychological counseling and cultivate a self-esteem self-confidence, rational peace and a positive social mentality.” Putting psychological counseling and humane care into the report shows that the Central Party Committee places more and more importance on the people’s physical and mental health. At the same time, it is also a highly affirmation of vigorously promoting staff aid and care and caring for love and care. For enterprises, it is necessary to fully understand and meet the psychological needs of employees and spiritual needs, do a good job caring and care of employees of the people’s project. China Southern Airlines Shanghai Base staff care management made its own characteristics, so that the normalization and institutionalization, while allowing employees to benefit at the same time, return on the business, improve performance, and promote healthy and rapid development of enterprises.