高等学校图书馆主要读者是学生和教师。作为图书馆,对读者的意见要善于听取,认真研究,改进服务。下面说说我们的一些做法: 一、当读者反映常借不到想借的书时,我们就进行了调查研究。调查结果表明,我馆的图书拒借率相当高,平均拒借率达27.5％,社科书拒借率高达50％。拒借率高固然有种种原因,但其中一个重要原因就是书卡不一致。为了读者,我们就迎难而上。取得院领导的支持,在馆长的亲自领导和参加下,我们利用假期实实在在地进行了约40万册中文图书书卡核对工作。受到师生们的欢迎。 The main readers of university libraries are students and teachers. As a library, we must be good at listening to the views of readers, study hard and improve service. Here to talk about some of our practices: First, when readers often borrow books can not borrow, we conducted a research study. The survey results show that our library library borrowing rate is very high, the average rate of refusal to borrow 27.5%, social bank rejection rate as high as 50%. Although there are many reasons for the high refusal rate, one of the important reasons is that the book cards are inconsistent. For the reader, we will face difficulties. With the support of the leadership of the hospital, with the personal guidance and participation of the curator, we conducted a real check on the card check of about 400,000 Chinese books using the holiday. Welcomed by teachers and students.