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目的:探讨规范化管理对提高中医院药剂科工作质量的效果。方法:某院药剂科自7月1日开始执行规范化管理措施,以2012年1月—2013年1月药剂科工作情况为研究对象,2012年7月1日之前的数据归为对照组,之后的数据归为观察组。比较两组数据在药房管理和患者服务方面的指标间差异。结果:观察组数据在储存不当、未规范放置、过期情况等方面评分优于对照组,平均发药时间少于对照组,患者对处方的了解情况高于对照组(P<0.05)。结论:在药剂科施行规范化管理可以提高中药房对药物的管理水平,提高工作效率。
Objective: To explore the effect of standardized management on improving the quality of pharmacy in Chinese medicine hospital. Methods: A pharmacy department of a hospital started to implement standardized management measures on July 1, taking the work of pharmacy department from January 2012 to January 2013 as the research object. The data before July 1, 2012 were classified as the control group. After that, The data were classified as observation group. Differences between the two sets of data in pharmacy management and patient services were compared. Results: The data of the observation group were better than the control group in terms of improper storage, unstandardized placement and outdated situation. The average drug delivery time was less than that of the control group. The patients’ understanding of the prescription was higher than that of the control group (P <0.05). Conclusion: The implementation of standardized management in pharmacy department can improve the management level of pharmacy in pharmacy and improve work efficiency.