“我现在的工作就是天天围着他们两人转。”HR经理张新面带愁容地说,公司的两位部门业务骨干的个人矛盾近于无法调和:业务部胡建勇分管产品售后服务,销售部范有斌负责产品发布与销售,彼此都不愿意与对方及其部门同事合作,各自采取不参与、不沟通、不合作的态度。“两人在性格上个性不相容,都是那种很好强、要面子、业绩很好,实干但又很懂得推卸责任的人。”调解胡、范二人矛盾的工作本不属于身为HR经理的事情,但胡、范二人的直线经理均纷纷回避对此事的处理,而把问题交给公司高层,高层授权张新全权处理此事。为了不在上司面前影响自己的业绩,张新硬着头皮接下了这份差事。为了调解二人的矛盾,张新可谓软硬兼施。最近范有斌签了一张大单,一些工作在流程上必须事先征得胡建勇 “My job now is to turn around the two of them every day.” HR Manager Zhang Xin sadly said the company’s two divisions of the business backbone of the individual conflicts can not be reconciled: Business Unit Jian-Yong Hu in charge of product sales, sales Fan Youbin is responsible for product release and sales, each not willing to cooperate with each other and their colleagues, each taking a non-participation, non-communication, non-cooperation attitude. “The two are incompatible with their personality and personality, and they are all those who are good and strong, who want to face themselves, perform well, and who are hardworking but who know how to shirk their responsibility.” The conflict between Hu and Fan is not part of the HR Manager things, but Hu, Fan two of the line managers have to avoid the handling of the matter, and the problems to the company’s top, high-level authority to authorize Zhang Xin solemnly handle the matter. In order not to affect their performance in the presence of superiors, Zhang Xin took the malaria of this errands. In order to mediate the two contradictions, Zhang Xin can be described as both hardware and software. Fan Youbin recently signed a large single, some work must be obtained in advance of the process Hu Jianyong