以交通部下发的有关公告和文件为出发点,系统介绍了高速公路紧急电话系统的发展历程及其重要性,并从使用者和运营者的角度分析了现有紧急电话系统的不足,提出了全程监控和特服电话相结合、部分路段(主要是长大隧道、隧道群、移动通信网络覆盖较差的路段等)仍然设置紧急电话的思路,以期对高速公路的运营管理和紧急救援提供参考。 Based on the relevant announcements and documents issued by the Ministry of Communications, this paper systematically introduces the development history and importance of the emergency telephone system of the expressway and analyzes the deficiencies of the existing emergency telephone system from the perspective of users and operators. The whole process of monitoring and special service telephone combination, some sections (mainly long tunnels, tunnels, mobile communications network coverage of poor roads, etc.) are still set the idea of ​​emergency calls in order to expressway operations management and emergency rescue provide reference .