情绪劳动作为管理心理学中一个新兴的研究领域,越来越受到现代企业管理者的关注、如何运用情绪劳动理论提高酒店工作的服务质量和服务水平,是一个值得研究和开发的课题、木文阐述了情绪劳动的概念及内涵,并进一步分析了酒店服务工作的情绪劳动特性,在此基础上提出关于情绪劳动视角下酒店人力资源管理的建议。 As an emerging research field in management psychology, emotional labor has drawn more and more attention from the managers of modern enterprises. How to use the theory of emotional labor to improve the service quality and service level of hotel work is an issue worthy of research and development. Expounds the concept and connotation of emotional labor, and further analyzes the emotional labor characteristics of hotel service work. Based on this, it puts forward suggestions on hotel human resource management from the perspective of emotional labor.