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为了让客户在办理业务时最大限度地节省时间、提高效率,北京移动为客户量身定制了包括短信营业厅、WAP营业厅、营业厅自助终端、网上营业厅和10086自助语音热线在内的五大电子自助服务体系,全面开启客户的无线生活。在追求时间和效率的移动互联网时代,作为软实力的电子渠道在运营商服务体系中的作用越发重要,其大面积的推广为客户带去诸多便捷的同
In order to allow customers to maximize business time and improve efficiency, Beijing Mobile tailored to customers, including SMS Business Office, WAP business hall, business hall self-service terminals, online business offices and 10086 self-help voice and hotline, including the top five Electronic self-service system, fully open the customer’s wireless life. In the era of mobile Internet pursuing time and efficiency, the role of electronic channel as soft power in the service system of operators becomes more and more important. Its large-scale promotion brings many conveniences to customers