导游人员在旅游行业中有着至关重要的作用,导游人员的服务礼仪代表了一家旅游企业的形象;反映了一个国家的礼仪邦交,一个民族的素质修养。只有掌握全方面的服务礼仪知识,在导游工作中充分展示我们的服务礼仪,才能在工作中尽显优雅,才能推动整个产业的繁荣发展。 Tour guides have a vital role in the travel industry. The service etiquette of tour guides represents the image of a tourist enterprise. It reflects the etiquette and diplomatic relations of a country and the quality of a nation. Only by mastering all aspects of service etiquette knowledge, fully displaying our service etiquette in the tour guide work can we display the elegance in our work and promote the prosperity and development of the entire industry.