本系列讲座从第三讲开始,到第十一讲(见本刊2010第3期～第11期)己经陆续介绍了超值产品、遵守承诺、方便顾客、重在受控、产品安全、公平公正、注意细节、树立形象、处理投诉等9项相关内容。那么如何实施“顾客满意准则”呢?从2009年刚出台的GB/T19010标准角度看,“顾客满意准则”就是顾客满意行为规范的一部分,它完全可以为企业实施《质量管理顾客满意 This series of lectures from the beginning of the third to the eleventh (see article published in 2010 No. 3 to No. 11) have introduced one after another premium products, abide by the commitments to facilitate customers, focusing on controlled, product safety, Fair and equitable, pay attention to details, establish the image, handle complaints and other 9 related content. So how to implement “Customer Satisfaction Guidelines ”? From the 2009 GB / T19010 standard just released perspective, “Customer Satisfaction Guidelines ” is part of the code of conduct of customer satisfaction, it can be implemented for the enterprise "quality management customers satisfaction