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CRM—历史车轮碾出来的结论 纵观全球经济发展历程,在感慨于当今世界的繁荣和多变的同时,我们也不禁发现,随着高新技术的飞速发展,生产力的提高,人类已经逐渐摆脱了生产能力不足的困扰:物质的日益丰富,卖方市场已风光不再,客户的购买行为日益成熟,需求越来越多样化,消费者成了真正的上帝。如何以客户为中心进行管理、维护和提供个性化的服务,将成为新世纪决定企业能否胜出的秘笈。
Conclusion of CRM-Historical Wheels Looking at the course of global economic development, while feeling the prosperity and change in the world today, we can not help but find out that with the rapid development of new and high technologies and the improvement of productivity, human beings have gradually got rid of Lack of production capacity of troubled: material increasingly rich, the seller has been no longer the market landscape, the increasingly sophisticated customer buying behavior, the demand is more diverse, consumers have become real God. How to manage, maintain and provide personalized service based on customers will become the secret to decide whether a company can win in the new century.