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目前在铁路发展的新形势下,企业的核心竞争力是:不同层次的旅客在旅行中有不同的服务需求。要创新服务理念和服务管理,实现新的服务特色和个性化服务。这样,如何使铁路客运企业的核心竞争力得到提升,满足不同旅客的不同要求,显得尤为迫切和重要。但是铁路企业在发展过程中取得了很大的进步,但同时由于经营管理经验不足等原因,越来越多的问题逐渐暴露,成为限制企业发展的瓶颈。
At present, under the new situation of railway development, the core competitiveness of enterprises is that different levels of travelers have different service needs during their travels. To innovate the service concept and service management, to achieve new service features and personalized service. In this way, how to enhance the core competitiveness of railway passenger transport enterprises and meet the different requirements of different passengers is particularly urgent and important. However, great progress has been made in the development of railway enterprises, but at the same time more and more problems have gradually become exposed as the bottleneck restricting the development of enterprises due to the lack of management experience.