随着计算机的普及和信息时代的来临,无论在概念上,还是在工作内容和服务方式上现代图书馆都发生了根本性的变化。高科技的信息技术一方面极大地提高了工作效率,另一方面则对图书馆工作人员提出更高的要求。采取多种形式的继续教育方式,不断提高图书馆员的素质成为今后图书馆解决服务质量问题的重要途径。 With the popularity of computers and the advent of the information age, fundamental changes have taken place in modern libraries both in concept and in the way of work and services. On the one hand, high-tech information technology has greatly improved work efficiency, and on the other hand, it has put higher demands on library staff. To take various forms of continuing education, and continuously improve the quality of librarians will become an important way for libraries to solve service quality problems in the future.