服务蓝图是现代西方服务运营管理的一个重要的操作工具,是指详细描绘服务系统或服务过程的地图。引进服务蓝图的管理,将中国邮政物流的业务过程显现出来,有益于充分认识和挖掘其利润潜力。服务蓝图把无形的服务过程转化为有形的服务行为,能够直观地描绘物流服务实施的过程、服 Service blueprint is an important operation tool of modern western service operation management and refers to a map detailing the service system or service process. The introduction of service blueprint management will show the business process of China Post Logistics, which is beneficial to fully understand and tap its profit potential. Service blueprint transforms intangible service process into tangible service behavior, which can visually depict the process of logistics service implementation.