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在近20年的培训工作中,时常困扰我的问题是如何能够帮助客户解决问题,从而获得客户真正的尊重。经过几年的探索和实践,我通过业绩改进的工具、方法逐步解决了这一难题。从2012年5月开始,大道博一管理培训有限公司(以下简称“大道博一”)协助中国联通合肥市分公司VIP客户服务中心进行业绩改进,取得了令人满意的成果。该项目除了获得中国联通集团、通讯行业的三项大奖外,还获得了由“国际绩效改进协会中国分会”颁发的
In the past 20 years of training, the problems that often bother me is how to help customers solve problems, so as to obtain the true respect of customers. After several years of exploration and practice, I gradually solved this problem by means of performance improvement tools and methods. From May 2012, Boulevard Management Training Co., Ltd. (hereinafter referred to as “Boulevard Bo”) assisted the VIP customer service center of China Unicom Hefei Branch in performance improvement and achieved satisfactory results. In addition to the three awards of China Unicom Group and the telecommunications industry, the project was also awarded by China Association for International Performance Improvement