现在很多企业都将“实现顾客满意”作为工作的重心,并为此千方百计的变换着提升和改进服务的新招式,但是不论通过什么样的工作,最后企业都普遍感觉到,这些方式起到的效果并非总是那么明显。于是,测评顾客满意成为了企业一个新的热点话题。然而,被企业普遍忽视的一个问题是,外部顾客的满意是由企业的员工创造的,企业是否想过自 Nowadays, many enterprises regard “realizing customer satisfaction” as the center of their work, and by doing so, they do everything possible to transform the new tactics of improving and improving their services. However, no matter through what kind of work, the last companies generally feel that these methods The effect is not always obvious. Therefore, the evaluation of customer satisfaction has become a new hot topic of business. However, a problem commonly overlooked by enterprises is that the satisfaction of external customers is created by employees of the enterprise, and whether the enterprise has thought of it