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“缴费难”是居民客户普遍 反映比较集中和强烈的问题．也 是供电企业普遍存在的一个服务 难点。从1999年昆明供电局开始 大规模实施“一户一表”改造以 来．用户总数从过去不足10万户 跃升至现在的56万户．庞大的客 户数量出现了一方面是居民客户 “缴费难”．另一方面是电费回收 难的矛盾。2005年6月以来．昆 明供电局全面开展“缴费难”专 项整治活动,取得了明显的效果。
“Difficult to pay” is a common reflection of residential customers are more concentrated and intense issues. It is also a service difficulty ubiquitous for power supply enterprises. Since 1999, Kunming Power Supply Bureau began large-scale implementation of the “one-on-one” transformation. The total number of users jumped from less than 100,000 in the past to 560,000 today. A huge number of customers appeared on the one hand, residential customers, “difficult payment.” On the other hand is the difficulty of recovery of electricity contradictions. Since June 2005. Kunming Power Supply Bureau to conduct a comprehensive “difficult payment” special rectification activities and achieved remarkable results.