【摘 要】
：
一、对顾客抱怨的分析“顾客抱怨”在每家饭店都会或多或少遇到的,这是很普遍很正常的现象,即使你的产品、服务和环境都很很好,也难免会受到一些顾客的抱怨。如:有些顾客因习
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一、对顾客抱怨的分析“顾客抱怨”在每家饭店都会或多或少遇到的,这是很普遍很正常的现象,即使你的产品、服务和环境都很很好,也难免会受到一些顾客的抱怨。如:有些顾客因习惯于过去的产品,对新产品不宜接受也能发怨言;有些顾客为了私心没有达
First, the analysis of customer complaints “Customer complaints ” in each hotel will be more or less encountered, this is a very common phenomenon, even if your products, services and the environment are very good, it is inevitable Will be subject to some customer complaints. Such as: Some customers because of accustomed to the past products, new products should not accept complaints can complain; some customers for selfish did not reach
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